Please send us an email at firstname.lastname@example.org with any other questions. This FAQ (really, just a few frequently considered notes) applies to the current tile fundraiser.
Note #1: All the tiles on the site are handmade, and therefore one-of-a-kind. If you have your heart set on a specific one, place the order to ensure you get it. Holding it in your cart does not guarantee it will be available when you are ready to checkout, unfortunately.
Local pickup is preferred (free), but we can also ship the tiles. The easiest shipping method is USPS flat rate, small box. This box can hold 2 tiles. If you have a method you believe to be cheaper, please reach out and I will try to accommodate it.
Allow me 2-4 days to ship, then 2 business days for delivery. I will provide tracking if it is available.
International shipping — please email me and we will figure out the best, least expensive option. I am working on this now, please stay tuned for updated shipping options.
Given that this is a fundraiser where 100% of the sales go to the IAH, no refunds will be given for undamaged products & all “sales” are final. If your tile arrives broken (highly unlikely due to the thickness of the stoneware), I will do my best to get you a replacement. Please contact me ASAP if this occurs.